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Frequently Asked Questions
How does your writing service work?
All projects begin with a 1:1 telephone conference to to learn about you and devise a strategy that meets your needs. Once we’ve gathered all the information we need, we begin the writing process. For smaller projects, including most resumes, a first draft will be sent via email within 2-3 business days; turnaround time is slightly longer for more complex projects. Once your receive the draft, you can request any changes you need until you are absolutely satisfied with the final product. Click here to learn more about our process.
What is your success rate?
Almost perfect. Over 99% of clients are delighted with the final product and report verifiable results, such as an increase in higher-level interviews, increased brand engagement, and improved ROI. Out of hundreds of clients served, there were very few cases where a client was dissatisfied. We continue to work with clients until they are completely satisfied with the final product.
Do you offer a satisfaction guarantee?
Sure. We guarantee that you will be satisfied with the final product because we will work to revise and rewrite until the project meets your approval. We cannot offer a money back guarantee based on results, because many variables in a job search or marketing campaign are beyond our control. However, if you are not satisfied with our work after multiple attempts at revision, we will consider whether a full refund is warranted.
Can I see samples of your work?
Do you work with people outside of New York?
We work with clients throughout the U.S. and Canada via telephone and email.
How much do you charge?
Pricing is determined based on many factors. To give you a general idea, our resume pricing begins at $250 for entry-level candidates. Fees increase based on career level and years of experience. Please contact us for your customized price quote.
All fees are charged on a per-project basis so that you are always aware of costs before a project begins and are not subjected to an hourly fee. (Hourly fees may be quoted to existing clients for minor project updates.)
What methods of payment do you accept?
Stellar Resumes accepts payment via Chase QuickPay and PayPal. This means that you can choose to pay via debit or credit card, or straight from your bank account. All transactions are secure.
What is your turnaround time?
Our usual turnaround time for resumes is only 2-3 business days.For other projects, turnaround time varies based on the scope of the project and the responsiveness of the client during the production stage. We always aim for the quickest possible service while producing high-caliber writing.
I need a resume ASAP. Do you offer rush service?
We don’t typically offer rush service because we cannot delay other clients’ projects due to your urgency. In cases where other clients will not be affected, we may be able to rush your project through at a $100 expedited fee.
How can I get started?
Email us at firstname.lastname@example.org or call 718.635.0129 today to discuss how we can take your career or business to the next level. Or simply fill out the contact form below and we'll get back to you right away.